Get in touch
Do not hesitate to get in touch. We are happy to help you answer any questions. Write to us at [email protected]
FAQ
All our models and qualities can be finished with feathers, ribbons, bows, folds, engraving, gold or silver badges, once received the request for customization we will notify you the acceptance of such changes and the price for such customization.
Additionally in the qualities SuperFine, ExtraFine, MoMA and Jewel, we receive completely customized orders, where we can execute the manufacture with special sizes, particular models, special colors, designs, finishes, etc. These special orders can be requested at [email protected]. Once received it we will contact you to confirm all specifications.
If you consider canceling or modifying an order, we recommend you to do it as soon as possible, we can make changes or cancel as long as the order is still in our logistics center. However, we do not guarantee the cancellation or modification of the order if it is already in the hands of the courier.
If upon receipt of your order you wish to return it, please refer to the return section on this website.
Go to “your hat” and then to “ribbons” that will take you to the list of available ribbons to customize your hat or click on Ribbons. Once you made a choice let us know in the comments section when placing your order.
Your Hat Size
In case you don’t know your size, you should take a tailor’s measure tape (those that are not metallic, but of a plastic or textile material) from the tip of the 0 and surround your head by the middle line of your forehead. At the back, you also trace a natural line between the crown of the head and the nape of the neck. Neither too high as a Marine, nor too low as the brilliant Roberto Gómez Bolaños.
About the grade.
This is a simple explanation of what grade means when we talk about hand-woven Panama hat from Montecristi in Ecuador.
The grade is a measure, this measure quantifies the density of the weaved of a hat and in our case it also assesses the quality of the execution of that work.
To take that measurement, we find a place on the crown of the hat and carefully measure one square inch, for that we use a tool called a thread counter.
Next we count how many times the straws are crossed in that square inch. This measure is made vertically, horizontally and is repeated in two more areas of the crown of the hat.
We take an average of that measurement and that is the measure of the grade of that particular Montecristi woven panama hat.
Yes off course, here you can read our Terms, Refund & Returns Policy.
All of our hats are handmade, custom handwoven and custom-made for each of our clients. The standard time frame for serving an order is 15 business days. However, special hats with an Extrafine grade, MoMA or Jewel, are hats that are finished with a specific size, therefore the delivery time is longer. In any case, our commitment is to serve your order as soon as possible and without reaching the deadline. Each client will receive timely information about the status of their order and the tracking of the shipment once it is dispatched from our workshop.