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Every model and grade can be finished with the ribbon, bow, feather, fold, engraving or gold or silver badge of your choice. Tell us what you have in mind and we’ll confirm the details and the price. In the finer grades — SuperFine, ExtraFine, MoMA and Jewel — we also take fully bespoke commissions (special sizes, shapes, colours and finishes) at info@domingocarranza.com.

Yes. Pick from the available ribbons when you configure your hat and note your choice in the order comments. If you’d like something we don’t list, just ask.

Let us know as soon as possible. We can change or cancel an order while it is still with us; once it has passed to the courier we can no longer guarantee changes.

We accept the major credit and debit cards, as well as Apple Pay and Google Pay, all in US dollars. Every payment is processed securely at checkout.

Each hat is woven and finished to order, so the time depends on the grade you choose — from about four weeks for a Fine to close to a year for a Jewel. We keep you posted along the way, and shipping is quick once your hat is ready.

Take a soft, non-metallic tailor’s tape and measure around your head — across the middle of your forehead and along the natural line between the crown and the nape. Match that measurement in centimetres to the size chart when you order. If you are between sizes or unsure, write to us and we’ll help.

The grade measures the fineness of the weave — how many rows and points of straw sit in each inch — and the quality of the work. The finer the grade, the more hours at the loom, and the more extraordinary the hat.

Every grade is woven by the same hands in the same shapes; the difference is fineness and time. A Fine or Pile is a beautiful everyday Montecristi and a wonderful first hat. The higher grades — SuperFine, ExtraFine, MoMA and Jewel — are progressively finer and more collectible, rewarding a close look.

Because the price follows the weeks at the loom. A Fine takes about four weeks; a Jewel takes close to a year of one master’s work. That is why the same shape ranges from $599 to $7,599 — you are paying for the fineness of the weave and the time it takes to achieve it.

Every hat is hand-woven from toquilla straw in the commune of Pile, near Montecristi in Ecuador — never machine-made, and never woven in Cuenca. Each one is unique, carried by six generations of the Carranza family’s tradition since 1878.

Handle your hat by the brim rather than the crown to keep its shape, and keep it out of prolonged sun, heat and damp. When you are not wearing it, rest it upside-down on its crown or on a hat stand, and avoid crushing it under other objects.

Yes. Toquilla straw can be gently reshaped with a little steam and careful hands — hold it briefly over steam and reblock it by hand. If you’d rather we do it, write to us at info@domingocarranza.com.

A light shower won’t ruin it, but toquilla is a natural fibre and isn’t waterproof — avoid soaking it, and if it does get wet let it dry naturally, away from direct heat. Our fur-felt hats, by contrast, are water-repellent.

Yes — we ship to the United States with free, insured air shipping. Because each hat is woven to order, the main wait is the weeks at the loom for your chosen grade; once your hat is finished, courier transit is usually just a few business days.

Any import duties or taxes are set by the destination country, not by us. Depending on your location and the current rules, customs may charge duties on arrival, and these are the buyer’s responsibility. We always declare orders accurately and are happy to help with any paperwork.

Yes. Alongside the woven Montecristi we make a line of fur-felt hats in Europe — water-repellent and fully customisable. You can see them on the Felt Hats page.

Yes. Because each hat is hand-woven to order we ask you to measure carefully before ordering, and you can read the full details in our Terms, Refund & Returns Policy.