Iberus LLC manages this website. Throughout the site, the terms “we”, “us” and “our” are hereinafter referred to as Iberus LLC. Iberus LLC offers this website, including all the information, tools and services that are made available on this site to you, the user, as long as you accept all the terms, conditions, policies and notices contemplated here.
By visiting our site and/or buying something from us, you interact with our “Service” and acknowledge as binding the following terms and conditions (hereinafter referred to as “Terms of Service”, “Terms”), including those additional terms and conditions and policies mentioned here and/or available through hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, suppliers, customers, merchants and/or who provide content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you accept these Terms of Service. If you do not accept all of the terms and conditions of this agreement, you will not be able to access the website or use any service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
The new functions or tools that are added to the current store will also be subject to the Terms of Service. You can review the latest version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates or changes on our website. It is your responsibility to check this page periodically to see the changes. Your continued use of the website or access to it after the publication of any change constitutes acceptance of such changes.
Domingo Carranza, Carranza Hats & Pile Hats are the registered trademarks that are marketed on this website and these are the terms of service that cover electronic commerce.
Terms of this E-commerce
By accepting these Terms of Service, you represent that you are of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and that you have given us your consent to allow any of the minors who depend on you to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, when using the Service, violate the laws of your jurisdiction (including but not limited to, copyright laws).
Limit of Liability / Disclaimer
The user must know that communications over open networks are exposed to various threats that make them unsafe. It is the user’s responsibility to be cautious and use appropriate techniques to reasonably control these threats, as well as updating browser security patches.
It is his responsibility to use and browse the website, therefore, IBERUS LLC is not liable for any direct, indirect, incidental, consequential, punitive or any other damage resulting from using the website.
It will not transmit any computer worms or viruses or any code of a destructive nature.
Failure to comply with or violate any of the Terms will result in the immediate termination of its Services.
Intellectual property and use of content from the website
IBERUS LLC enjoys all the interests on and for the website and/or its applications, the content, its graphic design, the computer programs, as well as the different elements that constitute the platform.
IBERUS LLC holds the copyright concerning the content on the website or has been authorized by third parties to use such content on the website. It also has all trademarks, trade names, service names, logos or domain names used on or linked to the website, or if applicable has permission to use them. Any change or use of the content on the Website for any other purpose not explicitly authorized shall be understood as a violation of IBERUS LLC’s copyright and other proprietary rights.
The use of the website by the user does not imply any right over the platform related to industrial and intellectual property, over its content and/or distinctive signs of PILEHATS.COM. Therefore, no part of the website may be reproduced, copied, republished, downloaded, distributed in any way, except for viewing purposes, without the prior consent of IBERUS LLC. Including changes to any content of the websites by means of frames, as well as the creation of unauthorized links.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Accuracy of Information
IBERUS LCC has measures to support the accuracy of the website information. However, IBERUS LCC is not responsible for any errors or omissions in the content of the website and does not endorse the accuracy, completeness or timeliness of the information on the website. On the other hand, the information is subject to modifications that can be made at any time and without prior notice.
Even if IBERUSS LLC does not enforce some parts of these terms, it does not mean that it waived any of the rights of IBERUSS LLC stated in the current notice obtained from past or future actions.
Domingo Carranza R.U.C. 1305683813001, Address site Pile, Calle San Martín S/N. Montecristi, Ecuador. Teléfono 0099933946171
Artisan Sales Clauses
The following clauses of sale (hereinafter, ASC), as well as the section of “privacy policies and legal conditions” adhere to the website http://www.pilehats.com (hereinafter, “Carranza Hats online”) who offers handmade products of the brand DOMINGO CARRANZA for sale (hereinafter, product or article) available for worldwide shipping. By placing an order through Carranza Hats online, implies the inexorable and full acceptance of these ASC by the customer who carries out the purchase (hereinafter customer, user or consumer). The ASC can be changed at any time, therefore, the applicable ASC are those that are in Carranza Hats online at the time the user places the order.
The price of the products is indicated in Carranza Hats online when the order is placed.
The customer must know that prices are prone to change. The user will pay the price indicated at the time he places the order. However, if the customer decides to place a new order for the same item its price is prone to be different from the one paid in his last order. We suggest the user to take into account the price at the time the order is placed and that will be indicated when the item is placed in the shopping cart.
The prices will be indicated in dollars (USD) or Euros (€) and include applicable VAT but do not consider shipping costs. The shipping costs will be indicated to the customer on the verification page of the “shopping cart”, likewise on the order’s summary page, before validation and payment.
All purchases over 450 USD include free shipping, customs management and insurance against damage during shipment or loss of the package.
The customer must choose the products he wants to buy and put them in the shopping cart by clicking on the button “add to cart”. At any time, the user can withdraw the products from the shopping cart, going to the “shopping cart” icon visible on the website and located at the top right of the page.
We suggest the consumer to consult the details of his order, identify and correct the probable data errors by clicking on the button “view cart”.
After confirming the shopping cart by clicking on the “proceed to checkout” button.
IBERUS LLC will not be responsible for errors and/or inaccuracies related to the information provided by the customer. The user’s account allows access to a private section in order to agree to track orders and invoices.
To properly complete the order the user must:
-Verify the delivery address or indicate a new one.
-Accept directly that the personal data related to the order in DC online are transferred to IBERUSS LLC for confirmation purposes of the content of the order, receive promotions on products of the brand Carranza Hats or any other communication related to services or events that may be of interest, in addition to accepting the ASC by clicking on “I have read and accept the terms of service”.
-Pay the amount of the order by clicking “pay credit/debit card“, allowing access to the secure payment system. Once the payment has been confirmed, the customer will receive immediately and within a maximum of 24 hours following acceptance of payment, an email confirming his order.
IBERUS LLC will be obliged to deliver only the product(s) indicated in the order confirmation email.
Information related to product availability is displayed at the time of placing the order. The customer may request information about the future availability of the product(s) by e-mail. If, despite the follow-up by IBERUS LLC, the products ordered are not available, IBERUS LLC will inform the customer by email without delay. No charge will be made in the event that one or more products are not available.
IBERUS LLC reserves the right to refuse the order if there is a conflict with the customer until the resolution of the dispute. In this case, the consumer will be notified by email of the cancellation of his order and the amounts previously paid will be reimbursed .
Order payments can be made by credit card, debit card and bank transfer. Credit cards such as Visa, MasterCard and American Express are accepted.
IBERUS LLC has established a secure payment system for the orders placed in Carranza Hats online. Payments made on the external platform STRIPE complying with security rules and regulations are accepted.
Delivery and reception of products
IBERUS LLC delivers the products to the place indicated by the customer, within 15 to 150 working days, it depends on quality grade. All our hats are handwoven.
At the time of the order’s delivery, the customer must rectify the status of his order in the presence of the carrier and communicate if applicable, all observations and claims that are involved such as the lack of the product or package damaged.
The customer is cordially invited to contact the following email [email protected] after receiving the product.
Non-conformity and hidden defects
IBERUS LLC is obliged to respond to the customer for non-conformities and defects of the object sold that exist at the time of delivery and that can be attributed to problems presented during shipping. Given that the products of the brand DOMINGO CARRANZA are entirely handmade crafts and manipulated one by one with exhaustive quality controls prior to the dispatch of orders, we suggest the customer to check the product delivered by the carrier to give the go-ahead and conformity that results in the purchase finalization.
The artisan character of these products implies the imperfection of the same ones, as well as variations in tonalities from a product to another. They are products that are elaborated individually by the master craftsman and each one even with its imperfections is a unique and unrepeatable piece.
Since special products are dispatched after verification of the sizes by the artisan and the customer, hats customized by the user can not be returned.
Exclusion of warranty
If the products returned by the customer do not correspond with the products delivered in the order and their origin was other than Carranza Hats online, IBERUS LLC will not be obliged to fulfill the obligations described in the ASC.
Law and jurisdiction
This ASC shall be governed by Spanish legislation, or in some cases foreign law if the situation calls for it.
In the specific case of a dispute related to Carranza Hats online, an amicable solution will always be sought in the first place. If no agreement can be reached, the customer may contact the relevant consumer centers.
Return Policy and Return Form
Each hat is made to measure, handcrafted. We carry out an exhaustive elaboration to deliver to the client a hat exactly to the one of his request, under highest quality standards.
If you wish to return or exchange a hat, you must send an email to [email protected] within 72 hours of receiving the hat. The returns period ends after 14 days after the hat arrived. You can exercise your right to return for any reason within this period. The return shipment must be paid by the buyer, the cost is 99 USD and we process it directly since it involves two customs processes and only with our customs agent can we guarantee the correct return of the merchandise. If the return of the product is due to a defect in the product, it is exempt from expenses. Returns for size, model, or other reasons must pay shipping costs of 99 USD.
Return by size: If you have followed the instructions rigorously to measure your head, there is a very high chance that the hat will be made to the correct size. Guessing is not a good option, measuring a hat you have does not give us a correct data, use a thread and then measure it are not adequate methods to obtain the size.
Therefore, re-adjusting your hat is not an easy process, since the ribbon and tafilete must be removed, and then the hat must be re-locked for the purpose of changing its size. With this in mind, the price of the size change is 99 USD.
Change for a different model: If you don’t like the look of your hat or how it looks on you (for the wing or top, etc) you can exchange it for a different style, subject to an additional charge of 99 USD plus shipping.
Custom hats made to customer specifications other than those that are manufactured and normally sold, cannot be returned.
When the hat is again in the central logistics office will carry out all formalities related to changes or refunds of money.
IBERUS LLC offers the customer the possibility to cancel the order, without any reason, for a period of 3 calendar days, which start from the receipt of the product or products ordered, being as reference point the date indicated on the receipt of the carrier signed by the user. If this time of 3 days coincides with a Saturday, Sunday or public holiday, it will be extended until the next working day.
To exercise his right of withdrawal, the customer must inform his decision as follows:
-Download the form that is at the end of this section
-Send an email to [email protected]
-We will tell you by email when the hat will be picked up.
However, for reasons of health protection and hygiene, IBERUS LLC will not be able to accept the return of all products, therefore, sealed products will not be received if the products have been unsealed by the customer.
If the product or its packaging suffers damage while in the possession of the carrier IBERUS LLC and its brand DOMINGO CARRANZA, assume responsibility for delivering a new product of the same specifications to the customer and reserves the right to claim the insurance of the carrier as long as the damaged item returns to the place of origin with the consequent claim in the presence of the carrier who delivers the damaged product. Hats returned for refund or exchange must be in the same condition as when delivered (unless there has been some damage by the carrier). They must be returned in the original packing boxes and must be repacked exactly as it was sent.
Exchanges are subject to availability and may be pending delivery. Discounted items cannot be returned.
The customer may return the product to IBERUS LLC without any reason, in accordance with the reasons set forth in the ASC, benefiting from a legal withdrawal and contractual withdrawal. This must be done within 3 days of receipt and will have a return fee of $200. Shipping and handling are non-refundable.
Upon receipt and examination of the returned product, IBERUS LLC will within a reasonable time, carry out the replacement or repair thereof. By communicating to the customer, within a reasonable time, the date of receipt of the allegedly affected product(s).
Each product must be returned new and in the original packaging. In the event of damage to the product resulting from handling other than that necessary to keep the nature, characteristics and proper functioning of the product, IBERUS LLC reserves the right to refuse refund or exchange of the product. Likewise, IBERUS LLC will not make any refund if the products returned by the customer do not correspond with the product or products ordered on the page https://www.pile.com
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product you have to use the same courier DHL and the same service.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.